We have both ready to ship and made to order pieces available. On the product page you will find ‘ready to ship’ or ‘made to order’ with the estimated production timeframe.

Estimated production and shipping timeframes are listed on each product page, just below the Add to Cart button.

If you are ordering multiple items, the longest production timeframe will apply. 

If you’re working towards a special date, we’re always happy to help! Please reach out by emailing info@bybaby.com.au or call or text +61 468 911 011 before placing your order.

If you have selected a made to order piece, production times will vary depending on the piece.

Estimated production and shipping timeframes are listed on each product page, just below the Add to Cart button.

Yes! All Australian orders ship via free Express Post with Australia Post.

• Delivery time: 1–3 business days once shipped
• All parcels require signature on delivery
• Tracking details are provided once your order is dispatched

Please note: shipping times do not include production or resizing.

Yes, we ship internationally via DHL Express and Australia Post.

• New Zealand: 3–7 business days
• USA, UK & Canada: Express shipping calculated at checkout

If you’re located elsewhere, please contact us and we’ll assist.

International orders may be subject to import duties and taxes once they reach their destination country. These charges are not included in your order total and are the responsibility of the recipient.

This applies to new purchases and any repairs returned internationally.

Yes! You can select free in-store pickup at checkout.

Once your order is ready, our team will contact you to arrange collection from our boutique at The Calile Hotel, 48 James Street, Fortitude Valley.

You may return or exchange eligible items within 30 days of purchase.

Items must be:

• Unworn
• In original condition
• Returned with original packaging
• Accompanied by proof of purchase

Return shipping costs are the responsibility of the customer.

Items purchased during a sale or promotional period are eligible for exchange or store credit only.

Gift recipients may exchange their piece or receive store credit issued as a gift card.

We can locate the order using the purchaser’s name and approximate purchase date — no receipt required.

Refunds can only be processed to the original purchaser.

Bespoke pieces are final sale and non-refundable.

Our Bespoke service includes comprehensive consultation at multiple stages of the design and production process. If along the way your bespoke piece is not feeling quite right, we encourage feedback so we can deliver the perfect piece. 

All By Baby jewellery is crafted with care and designed to last when worn responsibly.

If you believe your item is faulty, please contact us as soon as possible and our team will guide you through next steps.

Yes! We offer repairs, resizing, polishing, and cleaning on By Baby pieces.
Many services are complimentary, depending on the nature of the repair.

If you have a repair or cleaning request please reach out to info@bybaby.com.au or call +61 468 911 011.

Our jewellery is crafted using solid gold, natural and lab-grown diamonds, and carefully sourced natural coloured gemstones.

We do not use gold plating or vermeil or synthetic gemstones.

We accept all major credit cards, Afterpay (in-store & online), and Zip Pay (online).