By Baby Returns & Exchanges


We want you to absolutely love your By Baby jewellery and we understand that sometimes, it's not quite right.

You can exchange or return an item within 30 days of purchase.

To be eligible for a return, your item must be unworn and in the same condition that you received it. We will need to see proof of purchase and it must be returned in the original packaging.

You are responsible the shipping costs for returning your item. The shipping costs from your original order are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. 

We request that you use a trackable shipping service or purchasing shipping insurance as we don’t guarantee that we will receive your returned item.

 

Exchanges

We're always happy to exchange your purchase! Please note that not all items are in stock and your piece will often be made to order. Delivery timeframe estimates are noted on each product on our website. 

Regular shipping times apply for your exchanged items. See more about shipping here.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your item/s. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. 

Gifts


If you received a By Baby piece as a gift but something is not quite right, you can exchange your item or, return it for a store credit issued as a gift card. By Baby gift cards are valid forever, so you can take your time and decide on a piece that is perfect for you!

You do not require a physical receipt as we record all sales. You will just need to provide the full name and approximate date of purchase for your item so that we can find the order details for you. 

We can issue a refund only if requested by the original purchaser. The refund can only be processed directly to the original purchaser. Your return must still meet our return policy criteria for a refund to be processed. 

Faulty items


All By Baby jewellery is made with great care and skill and we are proud to produce a quality product that should last a long time, if worn and treated with care.

And occasionally, things break! And we always want to take care of you when that happens. 

If you believe an item to be faulty, please reach out to our team as soon as possible.

You can email info@bybaby.com.au or call us during our store trading hours on (07) 3852 4555.

If your item needs to be returned, please follow the instructions below or visit us in store during opening hours. 


Custom

 

We want you to love your custom By Baby piece! If it's not how you imagined, we will always work with you to make sure it's perfect. Sometimes this means remaking the piece, and we're okay with that!

Completed custom orders are final sale and non-refundable. 

If a custom order is cancelled before completion, the deposit is non-refundable.

How to return your items

In-store

Purchases made in-store and online can be returned in person to our James Street boutique. Please ensure that your return meets the above criteria and that you have proof of purchase with you (on your phone is accepted).

See here for our opening hours. 

Online

To return or exchange your purchase, please email info@bybaby.com.au with the following information.

  • Your order number 
  • The item/s that you would like to return
  • Reason for return

Please send your return using trackable postage to:

By Baby Returns

PO Box 2323

Fortitude Valley QLD 4006

Our team will be in touch when your return has been received. If the condition of your item/s meets our return policy, we will process your refund or, contact you for details for an exchange.