Shipping & Turnaround Times
Due to COVID-19 our James Street workshop is operating with a skeleton team and our usual turnaround times are delayed. Thanks for your patience during this time!
For an estimated ship date of your piece, please refer to the shipping estimate on each product page, just below 'Add to Cart'.
Many pieces are made-to-order in our James Street studio and will have different production times. If you are ordering multiple items, please check the delivery estimate for each item as they may be different.
We're always here to help! If you have a special occasion in mind and would like more information about the estimated delivery date for your item, please feel free to reach out!
You can call us (07) 3852 4555
Text us on 0468 911 011
Email info@bybaby.com.au
Or, jump on Live Chat!
Australian Orders
Free Express Shipping on orders over $200
We offer Express Post (with a signature on delivery) or
Parcel Post (with a signature on delivery).
Orders can be tracked via the Australia Post website.
Free In-Store Pick Up
If you have selected Free In-Store Pick Up, you can collect your order from our James Street boutique.
The Calile, 48 James Street, Fortitude Valley QLD (Australia)
Located in between the Lobby Bar and Wolfe and Ordnance.
You will be contacted by the boutique when your order is ready for collection.
New Zealand Orders
We ship our orders to New Zealand with Australia Post.
You can choose from Express or Standard delivery.
Prices do not include relevant overseas custom duties and/or other taxes that you may incur.
Click here for more information on shipping time frames - Australia Post international delivery time frames
If you have any questions regarding international orders please email info@bybaby.com.au
Other International Orders
Please contact info@bybaby.com.au for shipping estimates to all other international locations. Tell us your shipping address and we will provide a shipping quote via DHL.
Prices do not include relevant overseas custom duties and/or other taxes that you may incur.
If you are located in the UK or EU, please note duties/tax thresholds on imports have changed from July 2021. Please check carefully before you place your order as we do not cover any import duties, taxes or fees.