Shipping policy

PEAK PERIODS & SALES

Please note, during peak periods, sales, and Australian or Queensland public holidays, fulfilment may increase by up to 10 business days due to a high volume of orders received. 

PRODUCTION TIMES

Please check individual product ship dates for an estimated timeframe (located just below the add to cart button). Keep in mind, some of our products are made to order. 

While many of our pieces are made-to-order in our James Street studio, some will be sourced from our international partners. Therefore each piece may have a different production time. If you are ordering multiple items, please check the delivery estimate for each item as they may be different and the longest delivery estimate will apply. 

We're always here to help! If you have a special occasion in mind and would like more information about the estimated delivery date for your item, please feel free to reach out!

You can call or text us on +61 468 911 011
Email info@bybaby.com.au
Or, jump on Live Chat! 

AUSTRALIAN ORDERS

Delivery

We ship all of our domestic orders with Free Express Shipping through Australia Post. Please note your shipping time does not include production or resizing durations. Each parcel sent will require a signature on delivery. Once your order is shipped, we will provide you with an Australia Post tracking number.

Type   Price Estimated Delivery
Australia Post Express Free 1 - 3 Business Days

 

*Orders under $30 must cover shipping charges. This applies to individual purchases of our By Baby Tote Bags. 

*By Baby Tote Bags are complimentary with orders over $500. You can select if you would like to receive a tote bag in your cart!

In-store Pick Up

If you have selected 'free in-store pick up', our friendly in-store team will contact you when you order is ready for collection. You can pick up from our James Street studio at:

The Calile, 48 James Street, Fortitude Valley QLD (Australia)

Located in between the Lobby Bar and Wolfe and Ordnance.

NEW ZEALAND ORDERS

We ship our orders to New Zealand with DHL Express, please see below for an estimated delivery time. Please note your shipping time does not include production or resizing durations. Prices do not include relevant overseas custom duties and/or other taxes that you may incur. 

Type

Threshold

Price

Estimated Delivery

DHL Express

-

Calculated at checkout

3 - 7 Business Days


REST OF THE WORLD

We ship to the US, UK and Canada with Express (DHL). Shipping estimates are calculated at checkout. Please note your shipping time does not include production or resizing durations. Prices do not include relevant overseas custom duties and/or other taxes that you may incur.

If you are located outside these regions, please contact info@bybaby.com.au for assistance. 

DUTIES & TAXES

All international orders may be subject to import duties and taxes, which are levied once the package reaches the destination country. These charges are not included in the item price or shipping cost. By Baby is not responsible for any duties or taxes incurred in your destination country. 
This applies to newly purchased items, as well as any repairs that we may be sending back to you. Customs policies vary widely from country to country; please contact your local customs office for more information.